 DineOut
|
 |
 Help Support DineOut
 Stats
From the album
Latest Posts
|
DineOut Discussion Forums
Login/Join
Paula D
DineOut VIP
11:38am
4th Feb 2010
|
Corker, this is for you!
Had a pretty poor experience at a mediocre cafe recently. I hinted to the wait staff at the time that it was unacceptable but a whole bunch of school aged staff were not likely to care: So I sent an email to the cafe outlining my experience.
I'm not expecting to get anything for free; I am, at the very least, expecting an email back saying thanks for your email, I'm talking to the staff and seeing if their version of events matches yours... followed by an email saying thanks, we have implemented some extra training for our muppets and we look forward to seeing you again.
Instead, 3 full working days later, I have nothing. Thoughts anyone? Am I being too impatient?
Review copy and pasted:
Have been here a number of times and it's always a bit lackluster but normally provides good service.... We arrived 9am on Sunday morning for a girls catch up. I had not yet had breakfast so approached the counter to order a green tea and something breakfasty. I asked about a breakfast menu- seeing no mention of one- and was informed that they had toast with jam. Ok, sounds good. But no jam sorry- will be a slight delay. Ok, That's fine. We discussed the merits of green tea and they only had lime green tea- ok, I'm not fussy, that sounds fine. I pay and take my seat.
Shortly thereafter I was approached by the waitress who informed me they had no green tea. I ordered a vanilla chai latte instead. And I waited. And waited. My toast (or perhaps warm bread) arrived and the waitress asked if we were waiting on anything else. I suggested my latte and she went off to look for it. Then came back and asked what I had ordered. I re-ordered. Then waited. Eventually a lukewarm cup of chai latte arrived, slopped all over the saucer, no napkins to dry it up, no effort made to clean it.
After we had finished our coffees and food, the plates & cups sat there on the table until after we left.
I'm not sure if this was the fault of the young and nervous waitress or a culmination of errors, but it really was fawlty towers in cafe form... now I'm home and having a green tea while I write this review- and emailing them. I believe this was an aberration and will be back to test my theory. |
coffee freak
10:52pm
4th Feb 2010
|
wow! that is apauling! If i ever so slightly even spill a drop of one of my coffees/beverages, i get a napkin straight away and in the unlikely event of a bigger spill when putting down on the table i will always offer a remake!
i think the owners must be hugely ashamed not to have replied back to you... i know at a previous place of employment, any major/serious complaints we got we gave them a $40 voucher. () and in 3 years of working for them i think we had to give out 3.
but as for your experience that is definatly a lack of training... or hiring in that instance... always bring them in for trials...
I wish you luck and hope you hear back from them! |
Paula D
DineOut VIP
08:56am
5th Feb 2010
|
Oh, oh, a reply!
Hi Paula
Thanks so much for your really constructive email. I really do appreciate your honesty. You are so right when you say “Faulty Towers in a café”. There is no excuse for this. We have just finished addressing all of the very valid points you have made with our shift supervisor and team on at that particular time. I would really appreciate it if you could email with a brief summary after your next visit or two with a run-down on your experience. Could you please email your postal address so I can send you some vouchers to use on your next visit.
Once again thanks for your email.
Yours Sincerely
So yay I will be back- I dont want his voucher  I'm not sure if this is a bugger off email or genuine- but nice to have a reply all the same. |
buda
DineOut VIP
03:47pm
5th Feb 2010
|
That's a great reply. I imagine that management really do appreciate non-emotional and constructive feedback. |
Jessica Robb
01:42am
6th Feb 2010
|
Thats great that you got a nice reply. Last time I emailed a complaint that contained issues such as a very long wait, my meal being wrong and all of the waitresses having their long hair out and playing with it the reply was something along the lines of "fine, don't come back, see if we care". I wish my reply email was as nice as the one you got! |
corker
DineOut VIP
09:43am
6th Feb 2010
|
Hey, Paula. What a shocker! Feel sorry for the owner, but serious staff training due yesterday! Excellent to get the reply & offer of vouchers- genuine attempt to improve. |
Girls Night Out
DineOut VIP
10:52am
9th Feb 2010
|
I remember an evening out for my birthday... We stopped in at one place for a coffee before heading home. I was informed that they were closed for the night (despite supposedly being open all night for their hotel guests).. I probably should have walked away at that point but instead I said that we only wanted coffees and if indeed they were shutting at midnight that was still 25 minutes away.
The waiter decided he would serve us and asked what we wanted
"Well I'd like a quick look at the menu"
"I thought you only wanted coffees?"
As he stood there taking our orders he was tapping his foot impatiently... Coffees & Teas arrived, but no milk or sugar for those requiring it... When we asked for sugar he made one of those noises that teenage boys are known for and stormed off in a huff..
The following day I rang and asked to speak to a manager... they said he would ring me back..
One week later I rang and asked to speak to a manager... they said he would ring me back..
Two weeks after that I wrote a letter. Three days later I received a $250 voucher in the mail with a lovely apology explaining that they were open 24 hours.. |
--- 33 --- Post a reply
You must be logged in to post a reply to this thread
|
Login
|
|
DineOut Poll
What's your preferred cup of coffee?| Short Espresso (7.79%) |   | | Long Espresso (10.39%) | | | Flat White (20.78%) | | | Cappuccino (5.19%) | | | Cafe Latte (22.08%) | | | Plunger (2.60%) | | | Iced Coffee (3.90%) | | | Mochachino (12.99%) | | | Frappa-Mocha-Cappa-Latte-Sugarbomba-Chino (2.60%) | | | Hate them all (11.69%) | | 77 votes registered
Add my vote |
Latest reviews
|
